The Apparel and Awards Factory stands behinds the quality of its products and service. If you find a defect in the garment or in the decoration process, simply contact Customer Care
within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.
The Apparel and Awards Factory products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.
The Apparel and Awards Factory takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type or size.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, The Apparel and Awards Factory does not proof documents created by its customers prior to processing.